Welcome to our help desk!

Answers to most questions can be found by searching or browsing our FAQs.
Simply click a topic at left or ask a question above to get started.




 

Most Viewed FAQs

      The best way is to fill in the contact information using the Contact Us link in the left hand navigation of this screen.

Our automated system will try to answer your question immediately however if your question remains unanswered follow the instructions in that email and your question will be answered within 2 business days (usually less).

Phone:

You may also contact us Monday, Wednesday, and Friday between the hours of 10am and 4pm Eastern Standard Time toll free (USA only) at (877) 436-9833 or direct (423) 232-0298 (USA and international).

Please note that if unable to reach a person, leaving your contact info and the nature of your call is important in order to receive the best customer service experience.

We always respond to phone calls from our customers.

      

Western Europe Shipping Cost
Total Amount of Sale  Shipping Cost  
 $0 - $20 $9.99
 $20.01 - $40 $11
 $40.01 - $60 $13
 $60.01 - $80 $15
 $80.01 - $100$17
 $100.01 - $120 $19
 $120.01 - $140 $21
 $140.01 - $160 $23.50
 $160.01 - $180 $26
 $180.01 - $200 $27.50
 $200.01 - $220 $29
 $220.01 + $30


Rest of World Shipping Costs
Total Amount of Sale Shipping Cost 
 $0 - $20$12 
 $20.01 -$75 $16
 $75.01 - $150 $19
 $150.01 - $300 $23
 $300.01 - $500 $27
 $500.01 - $800 $30
 $800.01 - $1200 $33
 $1200.01 - $2000 $36
 $2000.01 - $5000 $39
$5000.01 - $10000 $42


Expedited - INTERNATIONAL (3-5 Business Days)
Total Amount of Sale Shipping Cost 
 $0 - $20 $34.99
 $20.01 - $40 $44.99
 $40.01 - $60 $49.99
 $60.01 - $90 $54.99
 $90.01 - $120 $59.99
 $120.01 - $150 $64.99
 $150.01 - $200 $69.99
 $200.01 - $300 $89.99
 $300.01 - $999.99 $99.99


      

Please email us at sales@band-tees.com to request a return.

      Please note that this list is a guide and all sizes are approximate.

Due to a lack of sizing standards among t-shirt manufacturers sizes can vary even from one t-shirt of the same design to another.

We have tried to compile a guide that will help our customers to the greatest degree possible.

Please see the below sizing chart(s) that fits your desired purchase(s).

Adult Tees / Hoodies / Polos / Longsleeve /  Jerseys 
*All sizes are approximate.
Size Width  Length
 Xtra Small (XS)30 - 32" 25" 
 Small34 - 36"27" 
 Medium38 - 40"29"
 Large42 - 44"30"
 Xtra Large (XL)46 - 48" 31"
 2XL50 - 52" 31.5"
 3XL54 - 56" 32"
 4XL58 - 60" 32.5"


Caps Baseball / Flex Fit Hats 
*Sizes are Approximate
Size Cap Size 
 Small / Medium  6 3/4 - 7 1/4"
 Large / Xtra Large  7 1/4 - 7 3/4


Jr Sizes / Fitted & Raglan / Babydolls (Inches) 
*All Sizes Approximate
 SizeBust Waist Length Dress Size 
 Small 28 26 22 1/4 0 - 2
 Medium 30 28 22 3/4 4 - 6
 Large 33 31 23 1/2 8 - 10
 Xtra Large 35 33 24 12


Youth Sizes 
*All Sizes Approximate
Size Chest Size Body Length Other Size 
 Youth Small 24 - 26" 20.5" Youth 6 - 8
 Youth Medium  28 - 30" 23" Youth 10 - 12
 Youth Large 32 - 34" 25" Youth 14 - 16
 Youth XL 36 - 38" 27"


Toddler Sizes - Hoodies / Tees / Dresses / Etc.  
*All Sizes are Approximate

Size Width Length Age (Years) 
 2T 12" 14" 1 - 2
 3T 12.5" 15" 2 - 3
 4T 13.5" 16" 3 - 4
 5T 14.5" 17" 4 - 5


      

Generally we are able to get back ordered items in stock within about 4-8 weeks of when an order is placed. Many times items arrive before 4-8 weeks and occasionally it take a while longer. Since we do not manufacturer the products ourselves we are unable to provide exact dates as to when items will be available to ship out.

At any time while your item is on back order you may make changes to your order to a size or different style. We can also cancel any back order at your request if you would not like to continue to wait.

Please Note! Back ordered items have not been charged on your credit card.

You will see a temporary hold on your card for the full amount of your purchase which will be adjusted to reflect any items shipped & the shipping charge minus any back ordered items.