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  This is the Customer Service Help Desk for TicketWeb Canada - if you cannot find your answer in our FAQ section, please submit a question.  We are staffed Monday to Friday from 9am to 5pm (Pacific time) and will attempt to answer your question within 48 hours of your submission during business hours. If your matter is urgent, please call 1-888-222-6608 to speak to a Customer Service agent.

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Frequently Asked Questions
Search the knowledge base for answers to our most frequently asked questions.
Questions / Issues
Submit emails to our customer service department for fast response.

TicketWeb follows the accessibility policies and guidelines of our parent company, Ticketmaster.  For more information, view our ACCESSIBLE CUSTOMER SERVICE POLICY (AODA).

Most Viewed FAQs

      Tickets must be picked up at the venue's box office or point of entry, unless otherwise noted on your confirmation email.

Generally speaking, if you chose Will Call as your delivery method during your purchase, you may pick up your tickets starting an hour before the event, or anytime after the event starts as long as the box office is still open.

To pick up a ticket order, you MUST present your confirmation number and the original credit card used to make this purchase. In some cases you may also be requested to show photo ID.

If you are unable to pick up your order because you do not have the original credit card in your possession at the time and place of pickup, we will not process a refund for this purchase.

Purchaser acknowledges that the name entered on this order form will be released to the event promoter to facilitate order pickup at the venue.

      No. For security purposes, the box office will typically ask to see the credit card used for the purchase and valid photo ID. You may be required to sign for the tickets.

NOTE: Some venues will accept a signed photocopy of your credit card and a letter of authorization from you in order to release the tickets to someone else. THIS IS NOT A GUARANTEED METHOD. Entry will be at the discretion of the promoter or venue as their policies may vary.

      Yes, however, you MUST present the original credit card used to make this purchase. In some cases you may also be requested to show photo ID.
      TicketWeb is not responsible for tickets that may be lost by the postal service. We encourage you to choose our alternative delivery methods. However, if you have not received your tickets one week before your event, please contact our Customer Service department at 1-888-222-6608. We will try to work with you and the venue or promoter to make arrangements for you to pick your tickets up at the event.
      Generally Ticketweb does not mail Will Call orders, however in some cases Will Call orders can be mailed out, depending on the promoter of the event and the time available to ship. Please contact Ticketweb Customer Service at 1-888-222-6608 if you would like to change your Will Call order to Mail or Courier. Please note that there will be an extra charge for Mail or Courier delivery of tickets.
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