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  This is the Customer Service Help Desk for TicketWeb Canada - if you cannot find your answer in our FAQ section, please submit a question.  We are staffed Monday to Friday from 9am to 5pm (Pacific time) and will attempt to answer your question within 48 hours of your submission during business hours. If your matter is urgent, please call 1-888-222-6608 to speak to a Customer Service agent.

Select the customer support option that best suits your needs.

Frequently Asked Questions
Search the knowledge base for answers to our most frequently asked questions.
Questions / Issues
Submit emails to our customer service department for fast response.

TicketWeb follows the accessibility policies and guidelines of our parent company, Ticketmaster.  For more information, view our ACCESSIBLE CUSTOMER SERVICE POLICY (AODA).

Most Viewed FAQs

      Tickets must be picked up at the venue's box office or point of entry, unless otherwise noted on your confirmation email.

Generally speaking, if you chose Will Call as your delivery method during your purchase, you may pick up your tickets starting an hour before the event, or anytime after the event starts as long as the box office is still open.

To pick up a ticket order, you MUST present your confirmation number and the original credit card used to make this purchase. In some cases you may also be requested to show photo ID.

If you are unable to pick up your order because you do not have the original credit card in your possession at the time and place of pickup, we will not process a refund for this purchase.

Purchaser acknowledges that the name entered on this order form will be released to the event promoter to facilitate order pickup at the venue.

      Your delivery options will appear for selection during the order process. At least one of the following will appear:

Mail: Our standard delivery option. Please allow up to 10 business days to receive your tickets. There is a mailing fee per order. TicketWeb is not responsible for tickets that may be lost by the postal service. We encourage you to choose our alternative delivery methods if possible. For security purposes, your tickets will arrive in a plain envelope. THE ENVELOPE DOES NOT SAY "TicketWeb" on it. So, please check your mail carefully for your tickets.

Ticketfast: Print your tickets right away, or whenever you're ready. Tickets will be sent to the email address provided at the time of order or through a link in your My TicketWeb account.

Will Call: Tickets are held for you at the venue box office. You must bring your confirmation number, the credit card used for the purchase and valid picture ID.

      No. For security purposes, the box office will typically ask to see the credit card used for the purchase and valid photo ID. You may be required to sign for the tickets.

NOTE: Some venues will accept a signed photocopy of your credit card and a letter of authorization from you in order to release the tickets to someone else. THIS IS NOT A GUARANTEED METHOD. Entry will be at the discretion of the promoter or venue as their policies may vary.


All sales are final, unless an event is cancelled or rescheduled.

In the case of a rescheduled or cancelled event, you will automatically be notified if you have provided us with a valid e-mail address at the time of your purchase.

If an event is rescheduled, and refunds are offered and you elect to receive a refund, please contact or call 1-888-222-6608 ext. 2 to speak to a Customer Service agent. Refund requests must be received at least 48 hours prior to the event date. 

If an event is cancelled, refunds will be issued automatically.

      Yes, however, you MUST present the original credit card used to make this purchase. In some cases you may also be requested to show photo ID.
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