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  This is the Customer Service Help Desk for TicketWeb Canada - if you cannot find your answer in our FAQ section, please submit a question.  We are staffed Monday to Friday from 9am to 5pm (Pacific time) and will attempt to answer your question within 48 hours of your submission during business hours. If your matter is urgent, please call 1-888-222-6608 to speak to a Customer Service agent.

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Frequently Asked Questions
Search the knowledge base for answers to our most frequently asked questions.
Questions / Issues
Submit emails to our customer service department for fast response.

TicketWeb follows the accessibility policies and guidelines of our parent company, Ticketmaster.  For more information, view our ACCESSIBLE CUSTOMER SERVICE POLICY (AODA).

Most Viewed FAQs

      All sales are final, unless the event is cancelled or rescheduled.
      No. For security purposes, the box office will typically ask to see the credit card used for the purchase and valid photo ID. You may be required to sign for the tickets.

NOTE: Some venues will accept a signed photocopy of your credit card and a letter of authorization from you in order to release the tickets to someone else. THIS IS NOT A GUARANTEED METHOD. Entry will be at the discretion of the promoter or venue as their policies may vary.

      You must return to the place of purchase in order to receive a refund for a cancelled or rescheduled event.

All sales are final, unless an event is cancelled or rescheduled.

In the case of a rescheduled or cancelled event, you will automatically be notified if you have provided us with a valid e-mail address at the time of your purchase.

If an event is rescheduled, and refunds are offered and you elect to receive a refund, please contact or call 1-888-222-6608 ext. 2 to speak to a Customer Service agent. Refund requests must be received at least 48 hours prior to the event date. 

If an event is cancelled, refunds will be issued automatically.

      We regret any inconvenience this may cause, but we do not offer any refunds due to poor weather conditions. We will work with the promoters of affected events to see iF refunds will be allowed.
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