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  This is the Customer Service Help Desk for TicketWeb Canada - if you cannot find your answer in our FAQ section, please submit a question.  We are staffed Monday to Friday from 9am to 5pm (Pacific time) and will attempt to answer your question within 48 hours of your submission during business hours. If your matter is urgent, please call 1-888-222-6608 ext. 2 to speak to a Customer Service agent.

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Frequently Asked Questions
Search the knowledge base for answers to our most frequently asked questions.
Questions / Issues
Submit emails to our customer service department for fast response.
TicketWeb follows the accessibility policies and guidelines of our parent company, Ticketmaster.  For more information, view our ACCESSIBLE CUSTOMER SERVICE POLICY (AODA).
Most Viewed FAQs

      TicketWeb is not responsible for tickets that may be lost by the postal service. We encourage you to choose our alternative delivery methods. However, if you have not received your tickets one week before your event, please contact our Customer Service department at 1-888-222-6608. We will try to work with you and the venue or promoter to make arrangements for you to pick your tickets up at the event.

All sales are final, unless an event is cancelled or rescheduled.

In the case of a rescheduled or cancelled event, you will automatically be notified if you have provided us with a valid e-mail address at the time of your purchase.

If an event is rescheduled, and refunds are offered and you elect to receive a refund, please contact or call 1-888-222-6608 ext. 2 to speak to a Customer Service agent. Refund requests must be received at least 48 hours prior to the event date. 

If an event is cancelled, refunds will be issued automatically.

      No. For security purposes, the box office will typically ask to see the credit card used for the purchase and valid photo ID. You may be required to sign for the tickets.

NOTE: Some venues will accept a signed photocopy of your credit card and a letter of authorization from you in order to release the tickets to someone else. THIS IS NOT A GUARANTEED METHOD. Entry will be at the discretion of the promoter or venue as their policies may vary.

      When customers receive an error regarding the address on file with their Visa Debit card provider the transaction is declined however the funds are withdrawn from the customer’s personal bank account. TicketWeb is not transmitted these funds by the card provider at any time. The funds remain held by the provider and need to be released by them. In most cases customers must request that the bank investigate the sale through a chargeback procedure at which time the bank uncovers the funds within their network.
TicketWeb accepts Visa, MasterCard and American Express credit cards.

Due to limitations of the new technology we recommend you do not use Visa/MasterCard Debit Card products.

TicketWeb does not accept gift cards of any type.

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