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/*************************************************************************************************
make the xmlhttp call
************************************************************************************************* */
function XMLCall(ID, CID)
{	
	var oXMLHTTP = 	GetHTTPObject();
	// Prepare the XMLHTTP object for a HTTP POST to our validation CFM page
	var sURL = "../hsapi/InsertFaqView.cfm?id=" + ID + "&companyid=" + CID;

	oXMLHTTP.open( "POST", sURL, true );
	// Execute the request
	try {
		oXMLHTTP.send(sURL);
		}
		catch (e) {
					alert(oXMLHTTP.Status);
				}	
	//if (oXMLHTTP.responseText != "success") 
	//alert(oXMLHTTP.responseText);
	delete oXMLHTTP;
}

/*************************************************************************************************
Create the xmlhttp object to send.
************************************************************************************************* */
function GetHTTPObject()
{
	try {
	  oXMLHTTP = new ActiveXObject("Msxml2.XMLHTTP");
	 	} 
		catch (e) 
			{
	  		try	{
	   				oXMLHTTP = new ActiveXObject("Microsoft.XMLHTTP");
	  			} catch (E) 
					{
	   					oXMLHTTP = false;
	  				}
	 		}
	if (!oXMLHTTP && typeof XMLHttpRequest!='undefined') 
	{
	  oXMLHTTP = new XMLHttpRequest();
	}
	
	return oXMLHTTP;
}



/*************************************************************************************************
this function will open a category's subcategories and questions linked to the category.
************************************************************************************************* */
function OpenCategory(ID, faqID, ComID)
{	
	var found = false;
		for (var j=0; j< arr.length; j++)
		{
			if (arr[j] == faqID)
			found = true;
		}
		
		if (found == false)
		{
			XMLCall(faqID, ComID);
			arr.push(faqID);
		}
		
		SwitchImage(ID);
		var display = document.getElementsByTagName("span");
		for (var i=0; i<display.length; i++)
		{
			 if (display[i].className=="submenu")
			 {
				if(display[i].id == ID)
				{
				if(display[i].style.display == "block")
					{
					display[i].style.display = "none";
					CloseSub(display[i].title);
					closeQuestions(display[i].title);
					closeAnswers(display[i].title);
					}
				else
					{
					display[i].style.display = "block";	
					}
				}
			}
		}
		//Show questions linked to this category ID
		showQuestions(ID);
}
		
		
/*************************************************************************************************
this function will switch the plus/minus image as the user clicks on it. 
************************************************************************************************* */
function SwitchImage(ID)
{
CloseImage(ID);
	var tags = document.getElementsByTagName("img");
	for (var x=0; x<tags.length; x++)
	{
		if(tags[x].name==ID)
			{
				if(tags[x].id == "PlusSign")
				{
					tags[x].src = "../Images/Pro/Category_Minus.gif";
					tags[x].id = "MinusSign";
				}
				else
				{
					tags[x].src = "../Images/Pro/Category_Plus.gif";	
					tags[x].id = "PlusSign";
				}
			}	
	}
}

function switchImg(ID)
{
	var tags = document.getElementById(ID);
	if(tags.name == "ArrowRight")
	{
		tags.src = "../Images/hsproducts/ebay/Arrow_Down.gif";
		tags.name = "ArrowDown";
	}
	else
	{
		tags.src = "../Images/hsproducts/ebay/Arrow_Right.gif";	
		tags.name = "ArrowRight";
	}
}
/*************************************************************************************************
this function will switch all children plus images to minus images.
************************************************************************************************* */
function CloseImage(ID)
{
	var tags = document.getElementsByTagName("img");
	for (var x=0; x<tags.length; x++)
	{
	if(tags[x].title == ID)
			{
			tags[x].src = "../Images/Pro/Category_Plus.gif";
			tags[x].id = "PlusSign";
			CloseImage(tags[x].id);
			}
	}
}


		
/*************************************************************************************************
this function will close the Subcategory and recursively call itself for all its subcategories
************************************************************************************************* */		
function CloseSub(ID)
{
var tags = document.getElementsByTagName("span");
	for (var x=0; x<tags.length; x++)
	{
	if(tags[x].id == ID)
		 if(tags[x].style.display == "block")
			{
			tags[x].style.display = "none";
			CloseSub(tags[x].title);
			closeQuestions(tags[x].title);
			closeAnswers(tags[x].title);
			}
	}
}

/*************************************************************************************************
This function will close all the questions that linked to Category ID.
************************************************************************************************* */
function closeQuestions(ID)
{
	var Answers = document.getElementsByTagName("div");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="question")
			 {
				if(Answers[j].title == ID)
				{
					Answers[j].style.display = "none";		 
				}
			}	
		}
}

/*************************************************************************************************
This function will close all answers linked to the category ID
************************************************************************************************* */
function closeAnswers(ID)
{
	var Answers = document.getElementsByTagName("span");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="answer")
				if(Answers[j].title == ID)
					Answers[j].style.display = "none";
		}
}


/*************************************************************************************************
Displays all answers linked to the category ID
************************************************************************************************* */
function showAnswers(ID)
{ 
	var Answers = document.getElementsByTagName("span");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="answer")
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				{
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				else
					Answers[j].style.display = "block";				 
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}

/*************************************************************************************************
Displays all questions linked with category ID
************************************************************************************************* */
function showQuestions(ID)
{
	var Answers = document.getElementsByTagName("div");
	for (var j=0; j<Answers.length; j++)
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			 if (Answers[j].className=="question")
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				if(Answers[j].style.display == "block")
					{
					Answers[j].style.display = "none";
					closeAnswers(Answers[j].id);
					}
				else
					Answers[j].style.display = "block";				 
				}
			}	
		}
}


/****************************************************************************
** Used by Template FAQ to show and hide answers to questions
****************************************************************************/
function showQA(ID){
	var isNS = 0;
	var isIE = 0;
	if(navigator.appName == "Microsoft Internet Explorer")
		isIE = 1;
	else if(navigator.appName == "Netscape")
		isNS = 1;

	var docObj = (isNS) ? "document." : "document.all.";
	var styleObj = (isNS) ? "" : ".style";
	var domA = eval(docObj + "A" + ID + styleObj);
	var domQ = eval(docObj + "Q" + ID + styleObj);
	if(domA.display == "none"){
		domA.display = "";
		domQ.display = "";
	}
	else{
		domA.display = "none";
		domQ.display = "none";
	}
}

/**********************************************************************************
** Open new window, no options allow because the window will resize itself
***********************************************************************************/
function openWin(argURL){
	var opWin = window.open(argURL,"opWin","scrollbars,top=0,left=0,status")
	opWin.focus();
}

/************************************************************************************
** Onload function to resize window
************************************************************************************/
function SizeWindow(W,H){
	window.resizeTo(W,H);
}

</script>


	

<html>


		



<head>
	<title>Customer Support Software | Customer Service Software | Customer Support Automation | HostedSupport, Inc.</title>
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</style>
	



































	









	


	


	


		

	
<body onLoad="focus()" class="Background">

<table border="0" cellpadding="0" cellspacing="0" width="100%" height="100%">
<tr><td width="185" align="center" height="100"><img src="../companies/com26335/trainzcom.jpg" align="top" alt="trainzcom.jpg"></td>
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<tr><td width="5%">&nbsp;</td><td width="95%"></td></tr>












	
	

		
			
		
		
		











	


	
	


<tr><td></td>
	<td><table class="ae_noborder" width="100%" border="0" cellpadding="2" cellspacing="1"><tbody><tr><td rowspan="20" width="10">&nbsp;</td></tr><tr style="font-weight: bold;"><td colspan="2" class="BoldFont">Trainz.com Customer Service Help Desk</td></tr><tr><td colspan="2">Select the customer service option that best suits your needs.<br /><br /></td></tr><tr><td width="25">&nbsp;</td><td><img src="http://local.trainz.com/images/icons/comment.gif" border="0" /> <a style="font-weight: bold;" href="https://www.hostedsupport.com/support/index.cfm?fuse=main.faq">Frequently Asked Questions</a><br /><br /><img src="http://local.trainz.com/images/icons/person.gif" border="0" /> <a style="font-weight: bold;" href="https://www.hostedsupport.com/support/index.cfm?fuse=main.case">Ask a Question</a><br /><br /><img src="http://local.trainz.com/images/icons/return.gif" border="0" /> <a style="font-weight: bold;" href="https://www.hostedsupport.com/support/index.cfm?fuse=main.policy">Need to Return an Item?</a><br /><br /><img src="http://local.trainz.com/images/icons/search.gif" border="0" /> <a style="font-weight: bold;" href="https://www.hostedsupport.com/support/index.cfm?fuse=main.login">Check Ticket/Return Status</a><br /></td></tr><tr><td colspan="2">&nbsp;</td></tr></tbody></table></td></tr>
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