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| TicketWeb is the leading provider of Internet-based box-office ticketing software and services. |
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"We’re very happy we chose HostedSupport.com. Our system was implemented and we were trained in just a few days. The whole process was surprisingly smooth, and we were able to have our support system up, serving our customers and generating results in less than one week."
President, NetMagazines.com |
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| ezSupport's expansion modules let you offer additional support features for your customers and your support reps. |
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Problem Ticketing
A full ticketing system lets customers submit detailed problem reports that you can track from ticket open to resolution and store in your customer contact histories. Reps can also create tickets for customers directly. Plus, your customers can view the status of tickets 24x7. |
$9.95 |
Learn More |
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Returns and Shipment Tracking
Manage merchandise returns with ease and make it easier for your customers to track shipments sent via FedEx, UPS and USPS. Your staff can review and approve all return requests and issue RMA numbers. Customers can track the status of returns online. |
$9.95 |
Learn More |
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POP Email
Use ezSupport to manage your POP email so you can stop going to multiple locations to handle support messages. |
$4.95 |
Learn More |
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Chat
Chat allows direct and immediate communication with your customers. Currently not available with ezSupport for eBay. |
$4.95 |
Learn More |
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Shared Knowledgebase
If you have multiple ezSupport accounts, you can share your FAQs, saved responses, matching words and excluded words between accounts. This allows you to maintain your knowledgebase in just one place. |
$4.95 |
Learn More |
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