 |
|
| TicketWeb is the leading provider of Internet-based box-office ticketing software and services. |
 |
|
 |
|
"We’re very happy we chose HostedSupport.com. Our system was implemented and we were trained in just a few days. The whole process was surprisingly smooth, and we were able to have our support system up, serving our customers and generating results in less than one week."
President, NetMagazines.com |
|
|
| | |
 |
|
| Customize and increase the power of your ezSupport account with expansion modules. Expansion modules allow you to offer additional features for your customer support reps and customers. |
ezSupport |
ezSupport for eBay |
|
|
 |
Searchable FAQs
Provide a searchable knowledgebase of your most frequently asked questions so customers can find answers to their questions on their own.
Learn More |
Included |
Included |
 |
Tickets
Manage your tickets and keep track of all customer questions and issues. Plus, your customers can view the status of tickets 24x7.
Learn More |
$9.95 |
Currently Not Available |
 |
Returns and Shipment Tracking
Manage merchandise returns with ease and make it easier for your customers to track returns and orders sent via FedEx, USPS and UPS. Your staff can review and approve all return requests and issue RMA numbers. Customers can track the status of returns and orders online.
Learn More |
$9.95 |
Currently Not Available |
 |
POP Email
Stop going to multiple locations to respond to customer questions. Use ezSupport to import and answer your customer email.
Learn More |
$4.95 |
$4.95 |
 |
Chat
Chat allows your customers and customer support reps to directly communicate. You can have Chat available 24x7, or only between specific hours.
Learn More |
$4.95 |
Currently Not Available |
 |
Shared Knowledgebase
If you have multiple ezSupport accounts, you may have many of the same questions and answers included in the knowledgebases of each account. Shared Knowledgebase allows you to automatically share the FAQs, saved responses, matching words and excluded words from one account with another.
Learn More |
$4.95 |
$4.95 |
|
|
