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ezSupport for eBay answers 80% of buyer questions, automatically.
ezSupport for eBay allows sellers to add a searchable knowledgebase with an unlimited number of frequently asked questions (FAQs) to their auction listings, so buyers can find answers to questions immediately. Buyers can simply type questions into an FAQ search box, and ezSupport for eBay will return matching answers from the seller's FAQs. For example, if a buyer asks "What happens if the battery doesn't fit my cell phone?", ezSupport for eBay will instantly show the seller's answer, such as "Cell phone batteries may be returned if you contact us within seven days of receipt."
Even with a "self service" FAQ knowledgebase, buyers may still submit questions via the Ask Seller a Question form. Fortunately, ezSupport for eBay can also automatically answer these questions. ezSupport for eBay can be set to analyze questions submitted via Ask Seller a Question, and then automatically respond via email with matching answers taken from the same FAQ knowledgebase.
ezSupport for eBay also helps eBay sellers manage buyer email and questions by consolidating communication in one location. It imports your POP email and all questions and other buyer communication from My Messages, which means you don’t have to check multiple locations to make sure you’ve read all buyer email.
ezSupport for eBay frees time for more listings - average seller increases listings/revenues by 25%.
Smart sellers know that answering buyer questions quickly leads to increased sales. And by automating the process, sellers save time and can manage more listings with the same staff.
Tour ezSupport for eBay's Auto-Response Messaging.
Tour ezSupport for eBay's Searchable FAQs.
Try it Free today.
ezSupport for eBay provides tremendous value:
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