Satisfy your customers and boost your revenue.

Searchable FAQs
Post an unlimited number of searchable Frequently Asked Questions to all your eBay listings via the 'Ask a Question' link so buyers can either browse your FAQs by category, or ask natural-language questions in a search box with ezSupport instantly returning matching answers. When buyers can answer their questions using searchable FAQs, you have fewer questions to answer. eBay sellers tell us that ezSupport eliminates up to 80% of their email workload. And when buyers get answers to their questions immediately, they are much more likely to bid or buy immediately. A survey of our eBay sellers showed revenue increases of up to 25% after they started using ezSupport.

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Messaging System with Auto-Response
Even with Searchable FAQs available, some buyers will submit questions via the 'Ask a Question' form. That’s why ezSupport provides a complete messaging system that can be used to either replace or back up eBay’s My Messages. And, you can also set ezSupport to automatically respond to questions using your FAQs. ezSupport can analyze message text, find a matching answer in your FAQs, and then reply to the buyer for you.

» Tour Auto-Response Messaging.

Mobile Help Desk
By simply pasting a snippet of HTML code, you can add the same Searchable FAQs help desk that ezSupport makes available via your ‘Ask a Question’ link to your eBay listings, your website pages, your emails, your eBay, Amazon, Yahoo stores, etc. ezSupport gives you the flexibility to offer your customers 24x7x365 self-service support anywhere you want.

Additional Feature Modules
ezSupport also offers modules for Returns & Shipment Tracking, Problem Ticketing, and POP Email that can be added to your account at any time to expand your support feature options.

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