Help Desk
A base ezSupport account includes everything you need to customize a searchable FAQ help desk that you can add to your website, your emails, your eBay listings, your eBay, Amazon, Yahoo! stores -- anywhere you want.

Searchable FAQs
Your help desk can have an unlimited number of Frequently Asked Questions that customers can either browse by category, or search with natural-language questions.  With customers answering their own questions using searchable FAQs, businesses tell us that ezSupport eliminates up to 80% of their email workload.  And when customers get answers to their questions immediately, they are much more likely to purchase immediately.  A survey of our customers showed revenue increases of up to 25% after they started using ezSupport.

Natural-Language Search
ezSupport’s Natural-Language Search technology allows customers to search your FAQs using full, natural-language questions, such as "Do you ship to Australia?".  ezSupport automatically filters out extraneous words while parsing the relevant keywords to use as search terms.  ezSupport queries your account’s FAQ knowledgebase and instantly returns any matching FAQs ranked in order of search relevance.  And every ezSupport account can fine tune its search algorithm to accommodate company or business-specific terms.

ezSupport Modules  [learn more]
In addition to its core searchable FAQ help desk, ezSupport provides feature modules such as Problem Ticketing, Returns Management, and Chat.  ezSupport’s modules allow you to customize the support options offered to customers.  Modules can be added to or removed from your ezSupport account at any time to meet your business needs, and are individually priced.

Help Desk Ads?
You can use an ezSupport help desk for free by displaying a column of ads at the right side of your help desk.  Or, you can remove the ads column from your help desk for $9.95/month.

Start your 30-day free trial!