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“Our main customer service concern at E! is dealing with the huge volume of inquiries we receive every day and sorting out the simple requests for entertainment-related information from the actual customer support issues. With the HostedSupport.com system running on E! Online, people are able to find answers to their questions themselves 24 hours a day. The system answers questions without us, and that has meant a drastic reduction in incoming emails. HostedSupport.com gives us an organized customer service database and allows us to focus in on the people who need assistance right away.”

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